General Manager

Job Spec:

• Key Responsibilities
o Management: Ensuring the restaurant operates efficiently and effectively, maintaining the quality and standards of the brand.
o Staff Management: Recruiting, training, managing, and developing restaurant staff, including creating schedules, conducting performance evaluations, and implementing disciplinary actions as needed.
o Customer Satisfaction: Ensuring high customer satisfaction through excellent service, addressing customer complaints, and fostering an environment that encourages repeat business.
o Inventory Control involves managing inventory levels to ensure adequate supplies, conducting regular inventory audits, and negotiating with suppliers to secure cost-effective contracts.
o Financial Management: This involves overseeing the restaurant’s economic performance, including setting and achieving sales targets, controlling costs, and preparing financial reports.
o Compliance: Ensuring compliance with all health and safety regulations within the restaurant’s jurisdiction and adherence to EHO laws
o Marketing and Promotion: Working with marketing teams or consultants to promote the restaurant, develop marketing strategies, and implement promotional events to attract customers.
o Menu Development: Collaborating with the founders and management team to develop and refresh menu offerings when needed
o Facility Maintenance: This involves overseeing the restaurant’s building and equipment maintenance, ensuring that all areas are kept clean and in good repair.
Skills and Qualifications
o Experience: Several years of experience in restaurant management or a similar role in the hospitality industry is typically required.
o Leadership Skills: Strong leadership and people management skills, with the ability to motivate and manage a diverse team.
o Customer Service: Exceptional customer service skills, focusing on providing a positive dining experience.
o Financial Acumen: Solid understanding of financial and accounting principles, with the ability to manage budgets and financial plans.
o Problem-Solving: Excellent problem-solving and decision-making skills, capable of handling challenging situations with discretion and professionalism.
o Communication: Strong communication skills, both written and verbal, and the ability to communicate effectively with staff, customers, and suppliers.
o Flexibility: The ability to work in a fast-paced environment, adapt to changing priorities and work flexible hours, including weekends and holidays.
o Culture: preferred knowledge about cultural-led cuisines
Educational Requirements
While a specific educational background may only sometimes be required, a degree in hospitality management, business administration, or a related field can be beneficial. Additionally, food safety and service industry management certifications may also be advantageous.

This role is both challenging and rewarding, offering the opportunity to significantly impact the restaurant’s success. A successful Restaurant General Manager is a good manager of the business and a leader who inspires their team to perform at their best.

• £40,000 salary, give or take (reviewed once probation period is over)
• £200 a-week bonus
• Contracted 48hours per week
• Four weeks’ holiday per year
• six months probation period
• Start date ASAP